Students in computer lab

Technology Support

As a college student, it is important that you are comfortable with the technology available to help you communicate with your professors, complete your assignments, and succeed with your academics.  Occasionally, you may run into an issue and require assistance.


Reynolds Tech Support can assist with the following services:


MyReynolds Logo         


MyReynolds Login Page


Login Help Articles

Commonly Used Applications

  • Student Information System (SIS) - used for course registration, transcript evaluation, etc.
  • Gmail - used for official email communication with faculty, staff and other students
  • Blackboard - used for completing assignments, viewing course grades, etc.

    Blackboard Introduction
    Click on the video to view Blackboard instructional topics.
    (*This video is best viewed in Mozilla Firefox or Internet Explorer)

    To ensure that your Internet browser is fully compatible with Blackboard, you should click the image links to identify your browser version and check for any missing or outdated plugins.

    Browser Version Check Icon   Browser Plugin Check Icon
    Browser Version Identifier

      Browser Plugin and Setting Checker


    On August 1, 2017, Blackboard Mobile Learn Old Blackboard Mobile Learn App Logo was removed from all mobile device app stores.  Support for Blackboard Mobile Learn ended on August 31, 2017.  Students that want to continue to view their Blackboard course content on their mobile devices will need to download the new Blackboard app New Blackboard App Logo.

     Android: Google Play Icon  iPhone/iPad: App Store Icon

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Free Student Software


Click on an image link to download the software to your computer.

Microsoft Imagine Logo 

Available to students each semester that are actively enrolled in an ITD, ITE, ITN, ITP or CSC  course.  Choose from a vast library of Microsoft software such as Visio and Server 2016.

Office 365 Logo 

Available to all currently employed faculty and staff and currently enrolled students each semester to create and edit files using programs from the Microsoft Office suite.

  • The flowchart procedure for students to download/install Office 365 can be found here.
  • The flowchart procedure for faculty and staff to download/install Office 365 can be found here.
  • The current hardware and software requirements for installing Office 365 on a Windows or a Mac computer can be found here.


VCCS (Virginia Community College System) is now providing up to 1 terabyte (TB) of storage for students to store documents using the Microsoft OneDrive for Business and Microsoft Office Online services through the Student Advantage Portal.  To learn more about this service, please click the link below view the official documentation.

OneDrive and Office Online Guide

Symantec Logo 

Available to all currently employed faculty and staff and currently enrolled students to harden Windows and Mac computer systems against the threat of viruses and other malware.


Flash Player Logo

Adobe Flash Player - needed to view most Internet video files such as on YouTube

Java Logo

Java - needed for certain web content, such as Blackboard Collaborate

Note: If using the Windows 10 operating system, Java will not run in the new Microsoft Edge browser because it does not currently support plug-ins.  It is recommended to use another browser such as Internet Explorer or Mozilla Firefox in order to run content that utilize Java.

Adobe Reader Logo

Adobe Acrobat Reader DC - needed to view PDF files

Mozilla Firefox Logo

Mozilla Firefox - a free web browser

QuickTime Logo

Apple QuickTime - needed to view some Internet video files

Note: Apple is no longer providing security updates for 
QuickTime on computers running Microsoft Windows.  It is recommended that Windows users remove QuickTime 
from their computers to avoid any security risks.

LockDown Browser Logo

Respondus LockDown Browser - required for some proctored tests and quizzes in Blackboard 

Google Chrome Logo

Google Chrome - a free web browser

VLC Logo

VLC Media Player - universal audio and video player

Microsoft Office Logo

Microsoft Office Compatibility Pack - needed for machines that are running older versions of Microsoft Word, PowerPoint and Excel and want to open, edit and save files that were created in the newer versions of these programs.

 

 

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Printing at Reynolds

PaperCut logo

Reynolds Community College has switched printing systems -- from Equitrac to PaperCut.  The new system will allow students to use their MyReynolds student accounts or customized guest accounts to load funds as necessary in order to print documents and website information in both black and white, and color.  

Another benefit of PaperCut is that students can use their personal computers or mobile devices to access their accounts and send documents to the print queue at any time, without having to physically be in one of the campus libraries.  Students can then print out their documents from the library at their convenience.

To view the guide for using the new PaperCut printing system, go to http://library.reynolds.edu/printing.


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Configuring VCCS Student Email Accounts on Mobile Devices

Students can access their email account from their mobile device so that they can stay in touch with Reynolds faculty, staff and other students.  An instruction guide is provided here that will show general step-by-step instructions for configuring a VCCS student email account using a standard mail app on any mobile device.


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Student Computing Initiative

Students are strongly encouraged to purchase a personally-owned computer or use a computer in one of the campus Computer Labs/Libraries to foster academic growth at Reynolds Community College.


Recommended Specifications for Adequate Performance on a Personally-Owned Computer:

  • Operating System: Windows 7 Home Premium or greater, or Mac OS X 10.8 or greater
  • Memory:  At least 4 GB (gigabytes) of RAM
  • Networking:  An Ethernet port and Wi-Fi capability
  • Processor:  2.2 GHz (gigahertz) processor or greater
  • Display:  1280 x 1084 resolution or greater
  • Hard Drive:  At least 320 GB of free space; can be supplemented with a thumb drive that has at least 8 GB of free space
  • Optical Drive:  DVD-R or DVD+R with at least 8x disc write speed
  • Security:  Firewall-enabled with some type of antivirus software installed
  • Software:  Microsoft Office 2007 or later and Adobe Acrobat Reader (to view PDF files)
  • Other:  At least 1 or 2 USB ports

Academic pricing discounts are available on major computer/tablet brands including:

HP Dell Apple Microsoft
HP Logo  Dell Logo  Apple Logo  Microsoft Logo 
  • To make a purchase through Apple, click here.  Note: You must login with an existing Apple ID or create a new one.
  • To make a purchase through Best Buy, click here.
  • To make a purchase through Dell [University], click here.
  • To make a purchase through the Microsoft Education Store, click here.

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Mobile Device Checkout Service

Lending Tablet

Students can now check out mobile devices, such as laptops and tablets, from any of the three campus libraries for up to four hours.  Devices that can be checked out (at no cost to students) include:

  • Dell Inspiron 7000 series 2-in-1 notebook running Windows 10
  • HP Chromebook
  • Apple iPad Air 2

    Note:  The Parham Road and Downtown Campus libraries both have five (5) of each device available for checkout.  The Goochland Campus library has two (2) of each device available for checkout.

Information Technology Student Acceptable Use Agreement

The VCCS and Reynolds Information Technology Student Acceptable Use Agreement covers the college's policies regarding ethical behavior concerning the use of computers and technology on campus. The language of this agreement is included in the Policies and Procedures section in the College Catalog: http://www.reynolds.edu/_onlinecatalog/current/catalog.pdf.

 

Recommended Practices for Cyber Safety

Top Ten Safe Computing Tips, from MIT

 

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